1. Introduction
This Privacy Policy applies to Dragon Dash Run and related services made available by CG&AHL LTD ("we", "us", "our", or the "Company"). It describes the manner in which we may collect, record, organize, store, use, disclose, transfer, or otherwise process information relating to an identified or identifiable individual ("personal data").
By accessing or using the Services, you acknowledge that you have reviewed this Privacy Policy. If you do not agree with the practices described in this Policy, you should discontinue use of the Services.
2. Personal Data We Collect
2.1 Information you provide directly
We may collect information that you choose to submit to us, including:
- name, nickname, or username;
- email address;
- customer support messages and related correspondence;
- information submitted through account recovery, feedback, or promotional forms; and
- other information you intentionally provide when contacting us.
2.2 Account and login-related information
Depending on the features available in Dragon Dash Run, you may choose to use guest access or sign in through third-party services such as platform game services or social login tools. If you choose to connect such an account, we may receive limited profile data made available by that provider, such as a display name, email address, user ID, or profile image, subject to the permissions you authorize.
2.3 Information collected automatically
When you use the Services, certain information may be collected automatically for operational, security, diagnostic, and analytics purposes. This may include:
- IP address;
- device identifiers and advertising identifiers;
- device type, operating system, and app version;
- language settings and approximate region;
- gameplay events and session activity;
- crash logs, performance logs, and diagnostics; and
- browser and interaction data when using any related website.
2.4 Payment-related information
We do not directly collect or store complete bank card details or similar payment credentials. Purchases may be processed through third-party platforms or payment service providers. We may receive limited transaction data, such as purchase confirmation, transaction identifiers, receipt data, and subscription status, for verification, customer support, and recordkeeping purposes.
3. How We Use Data
We may use personal data for the following purposes:
- to provide, operate, maintain, and improve Dragon Dash Run;
- to authenticate users and manage accounts or game progress;
- to respond to inquiries, support requests, and feedback;
- to analyze performance, user engagement, and service reliability;
- to detect, prevent, and investigate abuse, fraud, cheating, and technical issues;
- to process purchase verification and manage transaction-related support;
- to communicate service notices, updates, and administrative messages;
- to send newsletters or promotional materials where permitted by law or based on your consent;
- to comply with legal obligations and enforce our rights; and
- to create anonymized or aggregated data for internal analytics and business planning.
4. Legal Bases for Processing
Where required under applicable law, we rely on one or more of the following legal bases:
- Performance of a contract — where processing is necessary to provide the Services requested by you.
- Consent — where you have voluntarily agreed to certain processing activities, such as optional newsletters or non-essential cookies.
- Legitimate interests — where processing is reasonably necessary for service improvement, analytics, security, fraud prevention, and operational continuity.
- Legal obligation — where processing is necessary to comply with applicable laws, regulations, court orders, or lawful requests.
5. Cookies and Similar Technologies
When you use any related website or web-based feature, we may use cookies, SDKs, pixels, local storage, and comparable technologies to support core functionality, security, analytics, and, where permitted, advertising or personalization.
These tools may help us remember preferences, understand traffic patterns, measure engagement, and improve user experience. You may be able to manage certain cookie preferences through your browser settings or through any cookie management tool made available on the website.
6. Sharing of Information
We do not sell your personal data for monetary consideration. However, we may share information with selected third parties where reasonably necessary to operate the Services or comply with legal obligations.
Such recipients may include:
- employees and authorized contractors;
- hosting and infrastructure providers;
- analytics, diagnostics, and customer support vendors;
- payment processors and app store operators;
- professional advisers such as legal, compliance, or accounting consultants; and
- public authorities, regulators, or law enforcement where legally required.
We take reasonable steps to require such recipients to process data securely and only for authorized purposes.
7. Data Retention
We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account-related data: retained while the relevant profile remains active and for a limited period afterward where needed for support, security, or compliance.
- Support communications: retained for a reasonable follow-up and recordkeeping period.
- Newsletter data: retained until you unsubscribe or withdraw consent.
- Technical logs and analytics: retained for operational and security needs for a reasonable duration.
8. International Transfers
Your personal data may be processed in countries other than your country of residence. Where required by law, we will implement appropriate safeguards for international transfers, including contractual protections or equivalent lawful transfer mechanisms.
9. Your Rights
Depending on your jurisdiction, you may have rights relating to your personal data, including the right to:
- request access to personal data we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of data under certain circumstances;
- object to certain processing activities;
- request restriction of processing in certain cases;
- withdraw consent where processing is based on consent;
- request portability of eligible data; and
- lodge a complaint with a relevant supervisory authority.
To exercise any applicable rights, please contact us at cgahlservice@outlook.com. We may request verification information before responding to your request.
10. Children's Privacy
Dragon Dash Run is not intended for children below the minimum age permitted under applicable law in their jurisdiction without valid authorization from a parent or guardian where required. We do not knowingly collect personal data from children in violation of applicable law.
If you believe that a child has provided personal data to us improperly, please contact us so we can investigate and take appropriate action.
11. Data Security
We implement commercially reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include access controls, authentication safeguards, logging, monitoring, and service provider due diligence.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we strive to protect your data, we cannot guarantee absolute security.
12. Policy Updates
We may revise this Privacy Policy from time to time to reflect legal, technical, or operational changes. When we do so, we will update the effective date shown on this page. Where required by law, we may provide additional notice through the Services or by other appropriate means.